This was our first home, so everything was new. Wirtanen Inc dealt with us very ethically and honestly – We still talk about what a good experience we had. I don’t think you could ever eliminate all frustration, but Wirtanen Inc has very good customer service! We feel the price we paid was very fair, especially considering all the changes we made at cost plus instant equity. We couldn’t be more pleased with the final product. We would highly recommend Wirtanen Inc to anyone building a home or remodel and would gladly share our positive experience.