Customer Service

Without question, the biggest difference our clients experience is outstanding customer service. Beneath our quality construction and energy efficient homes are staff members highly skilled in providing for our clients. From the initial meeting and design stage, through the final walk-through and ANY warranty work, we consistently meet or exceed the expectations of our clients.

There are six main points that differentiate our commitment to service:

• Wirtanen provides a “Single point” contact, from start to finish – Our commitment to world class service. This might sound normal, but it’s not at all. Throughout the entire project, our clients enjoy direct contact with one person at Wirtanen that will design their home and assemble their budget. This means that if there’s ever a question, the best resource is literally (one) phone call away.

• Wirtanen provides custom designed home plans, which we draft in-house, modified per our client’s wishes. These include floor plans, 3D renderings, a site plan and more. With your builder being your designer, the ability to create a custom design around a specific budget is realistic. No need to purchase plans online that are “close” but not perfect, or hire a specialty architect.

• Wirtanen provides a contract packet that is extremely comprehensive. When Wirtanen clients sign on the line, they know what they are getting (and not getting) for the agreed upon price. This helps ensure the fewest possible changes once construction begins. In fact, we are so confident in our ability to provide accurate, realistic bid packets that we do not charge a Change Order fee for up to $10,000 in change orders!

• Wirtanen uses sophisticated, online Project Management Software which provides our clients up to date accurate and timely project information. Staying informed of the project schedule, selections, change orders and jobsite photos are all done in real time on a smart phone, tablet or personal computer.

• Wirtanen puts utmost importance on in-depth field walk-throughs with our clients. The objective is to help clients make educated decisions on all aspects of the home building process, including site clearing, house orientation, septic and well location, driveway details and more. A dedicated walk-through is also scheduled with plumbing, mechanical and electrical to fine tune the personal preferences that make a house a home: shower head heights and faucet locations, heat register placement, electrical outlets, light and switch locations, and more.

• Wirtanen provides an actual warranty. We realize this sounds boiler plate, but far too often the construction industry comes up short in this regard. Wirtanen’s entire team is licensed, bonded and insured, and we all play by the rules. There is a world of difference between a real warranty and a warranty mentioned on a piece of paper somewhere. Rest assured, we are proud of our work, and fully stand behind our product.

As seen on our testimonial page and throughout our website, Wirtanen Inc offers a proven process to make custom easy and affordable. We continually strive to be a reputable contractor worthy of one of the largest investments of your life.

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“All the subcontractors you used did an incredibly good job…everyone meshed together. That speaks a lot for your company. Every sub I talked to had nothing but good things to say about Wirtanen Inc. The lady at Flooring America told us she has never, ever heard anything but good things about Wirtanen Inc. She’s never heard a negative comment!” Grant Hunicke

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